Privacy policy
Tomato Watches (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.
Order Information: Details of the products you purchase, order history, and delivery information.
Technical Information: IP address, browser type, operating system, and browsing behaviour on our site, collected via cookies and similar tracking technologies.
Communication Data: Messages or inquiries sent to our customer service team.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding purchases, shipping updates, and customer support.
- Improve our website, products, and services.
- Send you marketing emails and promotions (only if you have opted in).
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers: Trusted third parties such as payment processors, courier companies, and IT service providers, who help us operate our business.
Legal Requirements: Authorities when required by law or to protect our rights.
4. Cookies and Tracking
Our website uses cookies to enhance your shopping experience, remember your preferences, and analyse site traffic. You can control cookie settings in your browser, but disabling them may affect site functionality.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Payment details are processed through secure, PCI-compliant gateways.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Tomato Watches
Email: leratom@bacherco.co.za
