Returns & Shipping
Shipping & Delivery
Do you offer nationwide delivery?
Yes. We deliver across South Africa with trusted courier partners.
All orders over R650 will enjoy free delivery across South Africa. A small fee of R75 applies if your cart total is below R650, which is applicable to all areas within South Africa.
How long will delivery take?
Orders are typically dispatched within 1–2 working days. Delivery times range from 2–5 working days, depending on location.
Do you offer international shipping?
Currently, we focus on local delivery. For international orders, please contact us to discuss options.
Returns & Exchanges
What is your return policy?
You may return your watch within 35 days of receiving it, provided it is in unused condition and in original packaging.
In general, you can return an unwanted, provided:
- it is undamaged and unused, with the original labels and packaging still intact;
- it is not missing any accessories or parts; and
- you log a return on the Website within 35 days of the order date.
What if my watch is damaged on delivery?
Should a product be damaged or defective at the time of delivery, please notify us via email.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible (if possible) or refund you for the purchase price of the.
Refunds are normally handled within 10 days of logging the return. Replacements could take longer, depending on replacement availability
How do I exchange a watch?
You may return defective products to Tomato Watches at Bacher & Co, 5-7 Ayrshire Avenue, Longmeadow, Modderfontein, 1645 for an exchange or refund.
Returns can logged by contacting us at leratom@bacherco.co.za
Are there any items that cannot be returned?
Products will only qualify for a refund if the products to be returned are unused and packaging is intact.
What happens if I want to return a watch?
Courier costs for unwanted products will be deducted from the refunded credit to the customer’s chosen payment method.
Refunds will be processed within 10 days.
Customer Support
How can I contact you?
Reach us via email or phone on our website. We aim to respond within one business day.
